REMOTE WORK
Customer Service Representatives
Tyme Global Direct offers work-from-home opportunities on our customer service teams. We’re looking for native English-speaking and bilingual candidates with computer experience. We provide paid training.
We seek people with exceptional customer service skills and a passion for helping others. Tyme Global Direct embraces diversity and inclusion.
PAY: Commensurate with experience
WHAT YOU'LL BE DOING
Responsibilities
- Make survey calls, qualify and communicate with consumers/citizens.
- Qualify eligible prospects as well as verify and validate their information
- Follow a set process via a script, rebuttals, and communication guidelines
- Provide additional information to prospects, overcome objections, and transfer as per guidelines
- Create a positive experience for consumers/citizens
- Ensure call records are properly stored and organized in our call center database
- Use your selling skills, confidence, eloquence, good command of and pronunciation of the English language, warm and friendly disposition, and patience
- Be able to sit at your work station for long hours, using your computer and wired headset, in order to interact with consumers/citizens
WHAT WE'RE LOOKING FOR
Requirements
- Be enthusiastic
- Communicate well and be eloquent
- Have a high level of confidence
- Be able to follow a proven process
- Have good outbound communication
- Be interested in working from home
- Work Monday through Friday 11 AM to 9 PM MST minimum 35 hours per week, up to a maximum 40 hours per week – working 8-hour shifts per day
MORE INFO.
Technical Requirements
- Stable and fast Internet/ fiber connect (10 up and 10 down speeds) – this is a prerequisite
- Desktop or laptop computer with Microsoft Windows 10 or Mac – dual monitor suggested
- NO Chromebooks
- USB headset – this is a must (no wireless)
- Quiet work environment with no background noises
To Apply
Please send your resume and (optional) cover letter to info@tymeglobaldirect.com.